Course Objective:
Upon completion of this course, the participant will:
- Understand their role as a supervisor
- Understand skills needed for effective communication
- Understand methods of team motivation
Topics Covered
The Role of the Supervisor
- The move from Team member to Supervisor
- My role in ensuring my Team achieves Team goals
- Ensuring the Team continuously improves
- Managing the whole role – time management & effective goal setting
- Leadership ‘Presence’ – looking like the Leader
- The Influence of Supervisor Behavior – on the Team, on each Team Member
- The focus of the effective Supervisor
Communicating Effectively
- Positive, motivating Supervisor language & behaviors
- Assertive Leader Behavior vs. Aggressive, Submissive or Passive Aggressive
- Listening & building mutual respect with others
- Body Language
- Directive Behavior – Setting out expectations using positive language
- Coaching Behavior – prompting questions to encourage behavior
- The power of feedback, positive encouraging, corrective feedback
- Tools to give feedback
- Planning my behavior to achieve the right outcome – useful planning tool
- Inspiring the Team to achieve their goals – role-play of motivating Team Talk
Motivating the Team & Team Members
- Using Goals & Metrics to motivate – rather than de-motivating
- Setting Team Goals – planning improvement steps
- Using small Recognition rewards – to reinforce positive behavior & increase quantity & quality of performance
- Using motivating behaviors & tools effectively
Working with each Team Member
- Bonding with each Team Member – winning respect & buy-in
- What is my ‘ideal’ Team Member – what am I building?
- Setting improvement goals
- Working one-to-one – planning & role-playing one-to-one discussions
- Handling difficult situations & challenging people
Planning to Improve
- Basic Principles of Time Management
- How to prioritize – the urgent vs. important; prioritizing time & effort to achieve the right result
- Achieving short term results & continuously improving
- The Effective Team Leader – Planning by the week, doing by the day
- Building the Habits
