Course Length:
24 hours 6 sessions, 4 hours per session

Course Objective:
Upon completion of this training, the participant will be able to:
 Define the requirements of ISO 9001:2015
 Develop and audit plan
 Conduct the internal audit
 Perform effective review and follow-up

Course Content;

1) Review of the Standard
a) Context of the organization
b) Understanding the organization & its context
c) Understanding the needs & expectations of interested parties '
d) Determining the scope of the QMS
e) The QMS
f) Process approach

2) Leadership & commitment
a) Quality policy
b) Organizational roles, responsibilities & authorities
3) Planning Actions to address risks & opportunities
a) Quality objectives & planning to achieve them
b) Planning of changes
4) Support Resources
a) Competence
b) Awareness
c) Communication
d) Documented information
5) Operation Operational planning & control
a) Determination of market needs & interactions with customers
b) Operational planning process
c) Control of external provision of goods & services
d) Development of goods & services
e) Production of goods & services
f) Release of goods & services
g) Nonconforming goods & services
6) Performance evaluation Monitoring, measurement analysis & evaluation
a) Internal Audit
b) Management Review
7) Improvement Nonconformity & corrective action
a) Improvement
8) What is auditing
a) Types of audits
b) Qualifications of an auditor
9) Purpose of auditing
a) Preparing for the Audit
b) Defining objectives
c) Review of relevant documentation
d) Details and strategies of the audit process
e) Review of audit tools
f) Developing the audit plan
10) Conducting the Audit
a) Audit protocol
b) What is objective evidence?
c) How to diagnose conformance and nonconformance
d) Audit techniques
e) Effective audit documenting
f) Structured steps for conducting audits
g) Preparing final report
11) Exit meeting
a) Review and agreement
b) Measures for implementing corrective action
c) Corrective actions and implementation time line
d) Follow-up
e) Review for effectiveness
12) Hands on Exercises
a) Proprietary Documentation utilized
b) Structured sequence of a typical audit through proprietary exercises