
ISO 9001:2015 Clause 7.2 – Competence
Auditing ISO 9001:2015 Clause 7.2 – Competence requires assessing how anorganization determines, manages, and maintains the necessary competence ofpersonnel performing work that affects the quality management system (QMS). Thecompetence clause is crucial because it ensures that individuals have the skills,knowledge, and experience required to fulfill their roles effectively and contribute to theachievement of product and service quality. 1. Audit ObjectiveThe