Course Objective:
Gain a comprehensive understanding of the ISO 9001:2015 standard
requirements and their implications for quality management systems
(QMS).
Learn how to plan, conduct, report, and follow-up on internal audits in
accordance with ISO 9001:2015.
Develop the ability to interpret audit findings, assess non-conformities, and
identify areas for improvement within the QMS.
Improve skills in documenting audit results and communicating effectively
with stakeholders.
Understand how internal audits contribute to compliance with ISO
9001:2015 and the continual improvement of the QMS.
Course Content
• Overview of ISO 9001:2015
History and evolution of ISO 9001
Key concepts and principles of ISO 9001:2015
Structure and terminology of the standard
• Context of the Organization
Understanding the organization’s context and interested parties
Scope and applicability of the QMS
• Principles of Internal Auditing
Objectives and benefits of internal audits
Types of audits (e.g., process, system, compliance
• Internal Audit Process
Planning an audit
Conducting an audit
Reporting audit findings
Follow-up and corrective actions
• Audit Planning and Preparation
Defining the audit scope and objectives
Developing an audit plan and schedule
Selecting and training audit team members
• Audit Criteria and Documentation
Understanding audit criteria and standards
Preparing checklists and audit tools
• Audit Techniques and Methods
Interviewing techniques
Observations and document reviews
Sampling and evidence gathering
• Managing Audit Evidence
Ensuring accuracy and reliability of evidence
Documenting and recording findings
• Effective Reporting
Structuring an audit report
Communicating findings and recommendations
Writing non-conformance reports
• Management Review and Action Plans
Presenting findings to management
Developing action plans and follow-up procedures
• Handling Non-Conformities
Root cause analysis and corrective actions
Verification of corrective actions
• Enhancing the QMS
Utilizing audit results for continuous improvement
Best practices for maintaining an effective QMS
• Real-World Scenarios
Analysis of case studies related to ISO 9001:2015 audits
Practical exercises and role-plays
• Simulation of an Audit
Conducting a mock audit
Reviewing and discussing audit outcomes
• Final Assessment
Knowledge check through a written exam or practical assessment
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