Course Length:
16 hours 4 sessions, 4 hours per session

Course Objective:
Upon completion of this course, the participant will:

• Understand their role as a supervisor
• Understand skills needed for effective communication
• Understand methods of team motivation

Topics Covered

The Role of the Supervisor

• The move from Team member to Supervisor
• My role in ensuring my Team achieves Team goals
• Ensuring the Team continuously improves
• Managing the whole role – time management & effective goal setting
• Leadership ‘Presence’ – looking like the Leader
• The Influence of Supervisor Behavior – on the Team, on each Team Member
• The focus of the effective Supervisor

Communicating Effectively

• Positive, motivating Supervisor language & behaviors
• Assertive Leader Behavior vs. Aggressive, Submissive or Passive Aggressive
• Listening & building mutual respect with others
• Body Language
• Directive Behavior – Setting out expectations using positive language
• Coaching Behavior – prompting questions to encourage behavior
• The power of feedback, positive encouraging, corrective feedback
• Tools to give feedback
• Planning my behavior to achieve the right outcome – useful planning tool
• Inspiring the Team to achieve their goals – role-play of motivating Team Talk

Motivating the Team & Team Members

• Using Goals & Metrics to motivate – rather than de-motivating
• Setting Team Goals – planning improvement steps
• Using small Recognition rewards – to reinforce positive behavior & increase quantity & quality of performance
• Using motivating behaviors & tools effectively

Working with each Team Member

• Bonding with each Team Member – winning respect & buy-in
• What is my ‘ideal’ Team Member – what am I building?
• Setting improvement goals
• Working one-to-one – planning & role-playing one-to-one discussions
• Handling difficult situations & challenging people

Planning to Improve

• Basic Principles of Time Management
• How to prioritize – the urgent vs. important; prioritizing time & effort to achieve the right result
• Achieving short term results & continuously improving
• The Effective Team Leader – Planning by the week, doing by the day
• Building the Habits