Course Length:
8 hours -4 sessions, 2 hours each

Format:
Instructor Led On-Line Course

Course Objective:

1. Understand the ISO 9001:2015 Standard
Gain a comprehensive understanding of the ISO 9001:2015 standard
requirements and their implications for quality management systems
(QMS).
2. Develop Internal Auditing Skills
Learn how to plan, conduct, report, and follow-up on internal audits in
accordance with ISO 9001:2015.
3. Interpret Audit Findings
Develop the ability to interpret audit findings, assess non-conformities, and
identify areas for improvement within the QMS.
4. Enhance Reporting and Communication
Improve skills in documenting audit results and communicating effectively
with stakeholders.
5. Ensure Compliance and Continuous Improvement
Understand how internal audits contribute to compliance with ISO
9001:2015 and the continual improvement of the QMS.

Course Content

1: Introduction to ISO 9001:2015
• Overview of ISO 9001:2015
History and evolution of ISO 9001
Key concepts and principles of ISO 9001:2015
Structure and terminology of the standard
• Context of the Organization
Understanding the organization’s context and interested parties
Scope and applicability of the QMS

2: Internal Auditing Fundamentals
• Principles of Internal Auditing
Objectives and benefits of internal audits
Types of audits (e.g., process, system, compliance
• Internal Audit Process
Planning an audit
Conducting an audit
Reporting audit findings
Follow-up and corrective actions

3: Planning the Audit
• Audit Planning and Preparation
Defining the audit scope and objectives
Developing an audit plan and schedule
Selecting and training audit team members
• Audit Criteria and Documentation

Understanding audit criteria and standards
Preparing checklists and audit tools

4: Conducting the Audit
• Audit Techniques and Methods
Interviewing techniques
Observations and document reviews
Sampling and evidence gathering
• Managing Audit Evidence
Ensuring accuracy and reliability of evidence
Documenting and recording findings

5: Reporting Audit Findings
• Effective Reporting
Structuring an audit report
Communicating findings and recommendations
Writing non-conformance reports
• Management Review and Action Plans
Presenting findings to management
Developing action plans and follow-up procedures

6: Follow-Up and Continuous Improvement
• Handling Non-Conformities
Root cause analysis and corrective actions
Verification of corrective actions
• Enhancing the QMS
Utilizing audit results for continuous improvement
Best practices for maintaining an effective QMS

Case Studies and Practical Exercises
• Real-World Scenarios
Analysis of case studies related to ISO 9001:2015 audits
Practical exercises and role-plays
• Simulation of an Audit
Conducting a mock audit
Reviewing and discussing audit outcomes

8: Exam and Certification
• Final Assessment
Knowledge check through a written exam or practical assessment